Effective Date: November 11, 2024
Thank you for shopping with BluGuard Glasses (“we,” “our,” or “us”). We are committed to ensuring your satisfaction with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds.
If you have any questions or need assistance, please contact us at:
Business Name: Samruddhi
Email: samru940@gmail.com
Address: Sangli
1. Eligibility for Returns
We accept returns of physical products under the following conditions:
- The product must be unused, in its original condition, and in the original packaging (including any accessories, manuals, or free items included).
- The return request must be initiated within 14 days of receiving the product.
- Products showing signs of use, damage, or wear and tear are not eligible for return, unless they are defective.
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Customer Support: Email us at samru940@gmail.com with your order details, including your order number, product name, and reason for the return.
- Wait for Approval: Our team will review your request and provide approval, along with instructions on how to return the product. Please do not send any product back without prior approval.
- Pack the Product: Securely pack the product in its original packaging to avoid damage during transit. Include a copy of the purchase receipt or order confirmation.
- Ship the Product: Send the product to the return address provided by our team. You are responsible for the shipping costs unless the product is defective or you received the wrong item.
3. Conditions for Refunds
Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. Refunds will be processed under the following conditions:
- If the product is in its original condition, we will issue a refund to your original payment method within 7 business days of receiving the return.
- If the product is found to be used, damaged, or missing components, we reserve the right to deny the refund.
- Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect product.
4. Refund Timeframes
The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider. Typically:
- Credit/Debit Cards: 5-10 business days
- UPI/Net Banking: 3-7 business days
If you do not receive your refund within the specified timeframe, please contact your bank or payment provider.
5. Defective or Incorrect Products
If you receive a defective or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including any shipping costs incurred.
6. Costs and Fees
- Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Restocking Fee: No restocking fees apply for eligible returns.
7. Non-Returnable Items
The following items are not eligible for returns:
- Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Gift cards or promotional items.
8. Contact Us
For further assistance or questions about returns and refunds, contact us:
Email: samru940@gmail.com
Address: Sangli
We are here to ensure a hassle-free and satisfactory shopping experience. Thank you for choosing BluGuard Glasses!